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These people send out used rusty unclean washers and dryers to rent. They don't care have a terrible attitude. The Greensboro,NC operation is really bad AZUMA sucks I cant think of more words to say other than this company should go out of business for their ***...
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1 comment
Azuma
#1358293

AZUMA Leasing has recently sold the appliance portion of our business which was acquired by Appliance Warehouse. While we are sorry to hear that you are unhappy with your services, we suggest reaching out to Appliance Warehouse for resolution.

ID
#1081258 Review #1081258 is a subjective opinion of poster.

Azuma Leasing - WHAT A JOKE

2.5
Details
Scheduled a pick up for today weeks, but the pick up is no longer viable because the company was bought out, unbeknownst to anyone except Azuma employees. Of course, I have to be out of my apartment BY TODAY. When I called to find out a good pick up window, I was told that the pick up wouldn't happen today, but tomorrow. Unacceptable! Upon speaking to a supervisor, now the pick up won't be until SATURDAY, 6 days after I'm supposed to be out of my apartment because they don't have trucks in the area. I'm beyond pissed, and regretting ever leasing with this terrible company. So sad the customer service has gone out the window, and will never, ever use again. Good riddance.
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ID
#1075381 Review #1075381 is a subjective opinion of poster.
Service
Azuma Leasing Appliance Leasing
Cons
  • No accountability
  • No apology
  • No value for money
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Na Review

1.0
Details
Never heard of this company before. Recently received a barrage of calls from them claiming to deliver a washer and dryer period again, I've never heard of these people before. Obviously, someone has stolen my identity and they are allowing them to use it to lease appliances from them. Somehow they had all of my identifying information in the database. They may as well be the culprits
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ID
#1016444 Review #1016444 is a subjective opinion of poster.
Reason of review
Poor customer service
1.1
Details
DONT GO THROUGH THIS COMPANY!!! I honestly dont know how theyre still in business. I went through this company because my apartments referred them to me for a washer and dryer. I set up a time to have it delivered on a Wednesday. They came and delivered and did a...
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2 comments
Anonymous
#1256548

To be honest, I have had no problem. Its not the best washer/dryer in the world but for 44.

a month and to do laundry in my nice cool apt. its worth it. I found the staff to be quite nice and delivery came when they said.

Look, you get what you pay for and to me I have nice clean clothes and when momma's happy everyone is happy. Azuma has my thumbs up.

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ID
#919567 Review #919567 is a subjective opinion of poster.
Location
Mansfield, Texas
Service
Azuma Leasing Delivery Service
Reason of review
Poor customer service

Short Review on July 07, 2016

4.7
Details
No problem with this company. Happy customer!
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ID
#878197 Review #878197 is a subjective opinion of poster.
Location
Pataskala, Ohio
Reason of review
Good quality
1.0
Details
I am from Columbus Ga. We rented a dryer and washer over a month ago. We still haven't been able to use our dryer even after they have installed (but never operationally checked) 3 dryers. There is no heat and the turn dial doesn't work so it could be on for 24 hours....
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1 comment
Ryleigh
#1121957

Hello and thank you for your post.

We apologize for any inconvenience you have experienced with our service. We would like the opportunity to make this right and find a solution that you will be fully satisfied with.

We welcome you to contact our resolutions line for any concerns.

You may reach us from 7:30am to 6:30pm CST Monday through Friday at 800/355-5688. We look forward to your call.

Thank you again for your post and have a wonderful day!

ID
#798490 Review #798490 is a subjective opinion of poster.
Location
Columbus, Georgia
Reason of review
Poor customer service

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Azuma Leasing - Review in Financial Services category from Hunters Creek, Florida

I am in Florida and i recently had my washer and dryer installed i left a key release for azuma to enter my apt but i came home early and caught the driver and helper in my bedroom what kind of thing is this
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1 comment
Ryleigh
#1100479

Thank you for your post.

It is Azuma policy to ensure that all employees work only within laundry areas. We'd like a chance to research your claim further.

Please contact our offices by way of our resolutions line. We are available from 7:30am to 6:30pm CST Monday through Friday at 800/355-5688.

Thank you again and have a great day.

ID
#774675 Review #774675 is a subjective opinion of poster.
Location
Hunters Creek, Florida

Azuma Leasing Furniture Rental Review from Orlando, Florida

1.0
Details
Recently moved in to an apt in dallas which my company is paying for while here working and the furniture was delivered by azuma and i am sure i saw bed bugs . I will be contacting the corporate housing company and complaining since my company uses them extensively so that we can switch providers
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1 comment
Anonymous
#1100459

Hello and thank you for your post.

It is our policy to take all reasonable steps to prevent pest infestation of our products. We do this through inventory management, sterilization, rigorous inspections of storage/delivery sites, and thorough training of our employees.

In addition to this, our furniture is currently brand new and has been carefully inspected. We consider all claims of bed bug sightings to be high priority.

Please call our resolutions line, so that we may address your concerns right away. We are available from 7:30am to 6:30pm CST Monday through Friday at 800/355-5688.

Thank you again and have a great day.

ID
#767016 Review #767016 is a subjective opinion of poster.
Location
Orlando, Florida
Reason of review
Bad quality
1.7
Details
They charge too much! The monthly fee is too high; they charge for rental and pickup and early termination of the lease. If you don't (or can't) pay their hefty charges, then they report you as breaking a LEASE CONTRACT. This effects your ability to rent ANYTHING -...
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2 comments
Anonymous
#1174090

This company is the worst. Don't rent when you can buy.

Breaking a lease is ***.

I'm paying for a whole year now and I didn't want the *** washer dryer in the first place. Could have bought new ones w/ delivery.

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ID
#742533 Review #742533 is a subjective opinion of poster.
Location
Brandon, Florida
Reason of review
Warranty issue
Loss
$660
They are the worse. They will randomly go into your bank and take money without your approval. I would strongly recommend not renting from this place.
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2 comments
Azuma
#1050652

Hello and thank you for your post,

As per policy, all transactions made by Azuma for any and all customer accounts are done so in accordance with the terms and conditions of our rental contracts. We'd like an opportunity to discuss your concerns.

For further details, please contact our resolutions group at your convenience.

We are available from 7:30am to 6:30pm CST Monday through Friday at 800/355-5688. We look forward to your call.

Thank you and have a great day!

RC Hernandez

Customer Resolutions

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ID
#718041 Review #718041 is a subjective opinion of poster.
Location
Detroit, Michigan

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1.0
Details
I used to be a customer for over a year....then i call last tgursday to reactivate my account because it wont let me online. They tell me that option is currently down and they will call me back tomorrow. ...even if it hasnt been fixed...jsust to let me know they hadnt...
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1 comment
Azuma
#1042463

Hi Christina, Thanks for taking the time to bring this to our attention. I'm so sorry for your experience.

We would love the opportunity to make this right. We've tried giving you a call and will try again later, but if you prefer you may reach management directly at 800-355-5688.

We look forward to speaking with you. Enjoy your weekend.

ID
#706285 Review #706285 is a subjective opinion of poster.
Location
San Antonio, Texas
Reason of review
Poor customer service
1.0
Details
I got Azuma washer and dryer for 2-3 months in all this time what I got can simple be called as head ache. Non working dryer so at least 2-3 cycles where needed for drying. The washer was another story, it literally torn some of our cloths. The charges are crazy, I...
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2 comments
Quandra
#1041846

I have received the extra payment refund from Mrs. Harries at azuma leasing.

Thanks for that. They also heard my problem and regretted the series of events happen.

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Resolved
ID
#705517 Review #705517 is a subjective opinion of poster.
Location
Tampa, Florida
Cons
  • No value for money
  • No apology
  • No accountability
Reason of review
Damaged or defective
Loss
$100
Preferred solution
Full refund

Azuma Leasing Work Experience Review

1.3
Details
Worst company i ever worked for they are modern day slave drivers
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ID
#696337 Review #696337 is a subjective opinion of poster.
Location
Orlando, Florida

Azuma Leasing - Poor Service before I even got started.......

1.5
Details
Azuma came highly recommended from leasing office, with low monthly payments and 1st month being free along with free maintenance, and delivery. I go online to set up service and am being asked to pay $797 dollars to start service based on a credit check and then $47 a month. THAT IS OUTRAGEOUS!!! I'm not buying the *** washer and dryer and the fact that I'm in a lease with an apartment community that highly recommends them should be sufficient enough to rent without a credit check. Completely ridiculous and horrible customer service from the agent I spoke with! I'll be sure to pass on to the leasing office this ridiculous service they are recommending. Just sad!!!!!
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2 comments
Anonymous
#1006523

Seems to me that for $797 You could go out and purchase a low end set that would have the same outcome! Sure you get it back but you might as well just buy at that point.

I was also recommended from the leasing office. I have not called to see what they are going to tell me but I am glad to read reviews before I buy anything.

Azuma
#1001614

Hi there, I wanted to take a moment and thank you for giving us feedback about the experience you had. Customer service is very important to us, so we're very disappointed to hear that you didn't receive the level of courtesy and respect we expect from our representatives.

We would love the opportunity to make this right. I'd like to invite you to contact management at 800-355-5688 or email a manager directly at mail@azuma.com so we can find an appropriate solution for you. Just let the person who picks up know that you just left a review on this site and she'll know what you're talking about. :)

Regarding the amount you were asked to pay, I just wanted to clarify that all of our customers go through a credit check process before they rent with us.

We're a separate company from your leasing office, so we require a separate credit check. It sounds like due to your credit, we asked you for a deposit in addition to your first month of rent at the time of delivery. You absolutely get that deposit back once you finish your service with us. Depending on each individual's credit history, you may be asked for a higher rent or deposit or a combination of the two.

I'm so sorry for any inconvenience this may have caused.

We do our best to make it absolutely clear on our advertising, on our site and over the phone that the pricing is dependent upon the credit check.

We look forward to hearing from you! Thanks again for sharing with us and for your time.

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ID
#658165 Review #658165 is a subjective opinion of poster.
Location
Columbus, Ohio
Reason of review
Order processing issue
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Jun 11, 2015

A last amendment to my original review... I checked my bank account this morning and the payment that Azuma had debited from my account on Monday, June 8, 2015, which was pending with my bank, has been cancelled.

Azuma did what they promised... they cancelled the...

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1 comment
Azuma
#993084

Hi Sharon, I wanted to take a moment and thank you for all your feedback, and for taking a moment to update your review with our response. I'm so sorry about all the confusion regarding your delivery.

I know RC already called and spoke with you, however as a recap I wanted to let you know that we will be following your account to ensure the refund goes through smoothly for you. Please feel free to let us know if there's anything else we can do for you.

You can always send us a message via mail@azuma.com, or give management a call at 800-355-5688 whenever it's convenient for you. Thanks again, and have a lovely evening :)

Resolved
ID
#647334 Review #647334 is a subjective opinion of poster.
Location
Stockbridge, Georgia
Service
Azuma Leasing Delivery Service
Cons
  • No apology
  • No accountability
Reason of review
Poor customer service
Loss
$106
Preferred solution
Full refund
2.7
Details
When I returned the equipment and was done with them, they charged me an extra month and I asked them to return it. They told me I would have to wait X months for processing. I didn't receive anything (I put it on my calendar and called again). When I inquired why I...
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1 comment
Azuma
#981877

Hey there, I just wanted to take a moment to thank you for leaving feedback about your experience with us. I'm sorry to hear that it wasn't a great one.

More than anything, we always want to make sure that our customers understand any pricing and charges up front and that what you pay is fair and affordable.

It's hard to tell what's going on from the details in your review, but if you have a moment we would love it if you could reach out to us directly. I'll have a manager go over your account for you and see what's going on, and if there are any mistakes we'll fix it right away.

We're open today (Saturday) from 10AM to 2PM CST and Monday through Friday from 7:30AM to 6:30PM CST. Feel free to send us an email at mail@azuma.com or call a manager directly at 800-355-5688.

Thanks again for your time, and have a great weekend. :)

Christine

Customer Service

ID
#633181 Review #633181 is a subjective opinion of poster.
Location
Woodstock, Georgia
Reason of review
Problems with payment