DONT GO THROUGH THIS COMPANY!!!
I honestly dont know how theyre still in business.
I went through this company because my apartments referred them to me for a washer and dryer.
I set up a time to have it delivered on a Wednesday. They came and delivered and did a test run and it flooded my floors, i was nice because i understand things happen and they cleaned the mess up quickly.
I asked the guy if they clean them or test them when they get them
Back and his exact words were....
"It depends on how bad they look when we get them back but usually, no we dont."
I found that pretty odd.
How do you know it is still working properly??
I asked if they would be able to bring another one that day because i usually work on wednesdays and i had to take a day off so they could deliver it. They said they would call dispatch and email me. I took the liberty to call myself. Again i was very nice because ive worked in customer service and no one likes an *** hole. She said they could deliver saturday between 8am-2pm so my fiance stayed home all day waiting for them. They never showed up. Called on Monday to find out why and they said they didnt know, they got a call that the driver would be late but never knew he didnt show. I was irritated then but still stayed calm. I asked when the next delivery date was, she said wednesday (their usual days to deliver to my area)
She asked me to do a key release since we would be at work. I was reluctant to since i saw on a previous review that a customer came home early and caught the delivery guys in her bedroom but i did it anyways.
Well wednesday came and went and they never showed up.... AGAIN!
I cancelled my lease and hope i never have to deal with them again and i would NEVER refer anyone to them!
Product or Service Mentioned: Azuma Leasing Delivery Service.
Reason of review: Poor customer service.