Product: Azuma Leasing Delivery Service Clear all filters (0 of 9 reviews match)
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I went through this company because my apartments referred them to me for a washer and dryer. I set up a time to have it delivered on a Wednesday. They came and delivered and did a test run and it flooded my floors, i was nice because i understand things happen and...
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Anonymous
bonnie

To be honest, I have had no problem. Its not the best washer/dryer in the world but for 44. a month and to do laundry in my nice cool apt. its worth it. I found the staff to b...

Anonymous
Anonymous

And so the story goes! Azuma! The owner is NEVER allowed to see comment's on his company. He simply watches his bank account and his big breasted female dispatcher.Cleanin...

1.1
Product
Azuma Leasing Delivery Service
#919567
I scheduled my appliances two weeks PRIOR to my move and the earliest delivery date I could get was still 10 days AFTER my move in. I confirmed by email confirmation on Friday before 3:00pm, one business day prior to the delivery date, as the confirmation instructions...
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Azuma
Azuma
Azuma Leasing Verified Representative

Hi Sharon, I wanted to take a moment and thank you for all your feedback, and for taking a moment to update your review with our response. I'm so sorry about all the confusion...

1.0
Product
Azuma Leasing Delivery Service
I didn't like
  • No apology
  • No accountability
#647334
I am EXTREMELY dissatisfied with the customer service I have received from Azuma. I scheduled my delivery THREE weeks in advance prior to moving and put in a request with my leasing office stating they could release my keys! I scheduled the appointment they said they...
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Product
Azuma Leasing Delivery Service
#519907
We scheduled our delivery for a Sunday between 10 AM and 4PM. The delivery driver called at 9:30 AM and said he would arrive at 10 AM. I told him I was ready, and I went and waited by the door. He never arrived. I waited until 4PM and never heard a word. I called the...
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Product
Azuma Leasing Delivery Service
#512965
I recently leased a washer and dryer from Azuma for a year. After which I terminated my lease. They overcharged me on one billing cycle ($25) so instead of refunding the $25, they instead "waived" the pick up fee of $39.00. Sounded like a good deal. Then I decided a...
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Azuma
Azuma
Azuma Leasing Verified Representative

Hi Lydia. I would like to start off by clarifying that we waived your entire bill for you for the month of June. Your last payment was for 5/2/14 and you won't have another bi...

Product
Azuma Leasing Delivery Service
#491579
I was scheduled to take delivery of a washer and dryer tomorrow. I had not signed the online contract and a rep called me earlier today and asked me about signing the contact. I looked over the contract and realized the money fee was higher than I was quoted and...
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Anonymous
This ***ks

I look up this company's review after having the exact same thing basically happen to me to see if I was the only one...??? But nope...here you are! Awesome, fantastic, Yipp...

Azuma
Azuma
Azuma Leasing Verified Representative

Hi Erica, thank you for taking the time to leave feedback about your experience with us. I'm sorry to hear that it wasn't a positive one. We want to make sure each of our cust...

Product
Azuma Leasing Delivery Service
#453099
My husband and I decided to go with Azuma after moving into a new apartment as we weren't quite ready to buy our own. The delivery guy shows and informs me that there's something wrong with the hookups for the washer so he can't hook it up completely, but he'll tell my...
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Anonymous
Azuma Leasing

To Whom It May Concern: Thank you for the recent posting. We appreciate the opportunity your notification has provided us to assist you with the above referenced issues. I...

Product
Azuma Leasing Delivery Service
#280384
I leased a set of washer and dryer from Azuma leasing in April 2007, and when the appliances was delivered it was very old with small doors, and it was rusted, and sprayed with cheap paints. However, as soon as the delivery people went , i tried the washer, and it was...
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Anonymous
Janet Richardson, Senior Custo

To Whom It May Concern, Thank you for your recent posting, we appreciate the opportunity your notification has provided us to assist you in resolving these issues. I welc...

Product
Azuma Leasing Delivery Service
#244572
6 hour window - you're kidding me, right? Absolutely no respect for the customer's time. I submitted a similar complaint while waiting until the last 30 minutes of my 6 hour drop off window - and now I'm in the last hour of my 6 hour pick up window. In...
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Product
Azuma Leasing Delivery Service
#173363