Azuma Leasing

I can ONLY say that the delivery personnel were great, and I must say that ONLY one Customer Service Representative was respectful, good listener, and good customer service skills.

I started leasing from AZUMA, and my monthly payments were due by the 27th. No problem, I paid EVERY MONTH ON TIME.

However, my December 2023 payment, sent by my bank, and delivered to AZUMA December 12th 2023. I checked my account, and waited, and wondered why it was not cashed yet.

Then I started receiving threatening emails and text messages from AZUMA that my payment was past due, and my equipment will be shutdown in 24 hours. Of course, I called and spoke with a Customer Service Representative, stating that the check was delivered, by my bank on December 12th. I further stated that my bank has tracking on all my bills.

I was then told to email verification from my bank, and I did. I never heard anything else from AZUMA.

I sent my January 2024 payment in, and it was cashed. Shortly later, and AGAIN, threatening emails and texts started coming, and I called, and THIS TIME - the ONLY time, I ever spoke with a very nice Customer Service Representative, and I explained to her that the December 2023 check was mailed and delivered to AZUMA December 12th.

She understood, and commented that by it being the Christmas holidays, it is probably delayed. She further stated that the January 2024 payment was credited to the December 2023 payment, and when they receive the check, my account will be credited.

She also requested that I send another payment for January 2024, and I did, along with my February 2024 payment.

AGAIN, I started receiving threatening emails and texts from AZUMA to shut-off their equipment. At first I ignored them since I had JUST SPOKEN to this very nice Customer Service Representative.

Let me tell you. Probably ONE WEEK later, I started watching clothes - the Washer filling up with water, washing powder in the Washer, and my clothes in the Washer. I started doing other chores around the home, and noticed I didn't hear the Washing Machine.

Guess What!!!

It was turned off by AZUMA. I called, and OMG, a Very, Nasty-Attitude person answered. She was arrogant, disrespectful to me, and belligerent. I TRIED to get a word in, but she was TALKING OVER ME, and I could not explain, nor tell her what the PREVIOUS Customer Service Representative and I agreed upon, and did.

All I did was just listen to this b*#$h go on and on, and shouting at me that the machines would not be turned back on until after we get a payment.

After the call ended, I was so angry, and called my bank manager, venting to her regarding this b*#*h, and how I was talked to.

Anyway, after calming down, I had to Individually rinse my clothes and blanket, sheets, and etc ... in the kitchen sink, and hang them on doors, chairs, anywhere I could to get them dry. Plus mop my floors CONSTANTLY because of the wet items. This process has taken ONE WEEK to complete!!!

And taken a toll on me because I have a broken knee due to a car crash!!!

After receiving MORE threatening emails and texts, I called AZUMA to schedule a pickup of their equipment. NEVER, NEVER EVER will I be a customer of theirs.

Pickup is scheduled for today, Wednesday February 14th, between 8am -2pm. I can't wait to be rid of them!!!