Azuma Leasing Complaints and Reviews

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Azuma Leasing
Main address: 2905 San Gabriel Ste. 218 78705 Austin TX
(512)236-9000, (512)233-5071, (512)233-5077, (512)236-9009, (888)441-1474, Mail@AZUMA.com
  • 32 complaints
  • $27.7K claimed losses
  • $864 average
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  • Jul 21
  • Dry Cleaners and Laundry
  • Undelivered Product
  • 14

We scheduled our delivery for a Sunday between 10 AM and 4PM. The delivery driver called at 9:30 AM and said he would arrive at 10 AM. I told him I was ready, and I went and waited by the door. He never arrived. I waited until 4PM and never heard a word. I called the main office the next day and they were not apologetic. They claimed that the delivery driver had knocked and we had not answered.... Read more

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  • Jul 14
  • Dry Cleaners and Laundry
  • Dallas, Texas
  • Extra Charges
  • 14

After experiencing over-billing, random charges and terrible customer service for a year, I was so glad to be getting rid of this company. I scheduled the pickup for a Sunday (can't miss work) between 10am and 4pm. As of 5:30, no one had showed up. I called customer service the next day (because of course you can't just call the driver directly or expect them to call you). I was told, rather... Read more

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  • Jun 27
  • Finances
  • Dallas, Texas
  • Stolen Items
  • 2
  • 23

My husband and I moved from our apartment to our new home. We requested the apartment washer/dryer set be picked up from the apartment and they delivered a loud set to the home. I guess when we moved they updated our account with the new home address and when we scheduled the apartment pick up the driver was at the wrong location. I was not home (no one was there) and the driver went into my new... Read more

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  • May 29
  • Household Services
  • Flower Mound, Texas
  • Customer Service Abuse
  • 1
  • 76

I recently leased a washer and dryer from Azuma for a year. After which I terminated my lease. They overcharged me on one billing cycle ($25) so instead of refunding the $25, they instead "waived" the pick up fee of $39.00. Sounded like a good deal. Then I decided a few weeks later to again use azuma at my new residence. I signed another 3 month lease (it was a temp. residence) and they charged... Read more

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  • Feb 28
  • Household Services
  • Charlotte, North Carolina
  • Leasing Services
  • 1
  • 74

I am currently leasing from Azuma. Their customer service is horrible. Hold times can take a good chunk of your day, reaching an hour and some change for me. The "associates" keep you on speaker while talking super quietly with children and dogs having the time of their lives in the background. If you need to set up an automatic payment, they completely disregard it and still autodraft the money... Read more

Was this review helpful? 4 1

  • Oct 17, 2013
  • Shipping
  • Appliances Delivery
  • 3
  • 125

I was scheduled to take delivery of a washer and dryer tomorrow. I had not signed the online contract and a rep called me earlier today and asked me about signing the contact. I looked over the contract and realized the money fee was higher than I was quoted and higher than quote that was submitted via email. I called and spoke with a customer service rep who tried to make me believe that this... Read more

Was this review helpful? 4 0

  • Oct 01, 2013
  • Finances
  • Employee Abuse
  • 2
  • 93

My boyfriend worked for azuma in austin tx.Was only getting paid $5 a hr and $2 if the customer was.Which he was doing 12 to 14 stops a day .Its not joke of having to carry a washer are a dryer to the third floor.Then they had the nerves to come at him with u hit a car two days later after it happen.I hve never heard of some one making a complaint 2 days later.When a company truck has hit there... Read more

Was this review helpful? 1 0

  • Jul 23, 2013
  • Finances
  • Monthly Rate
  • 99

AFTER BEING WITH THEM FOR ALMOST A YEAR THEY HAVE CONSTANLY CHANGED THE RATE THAT I PAY EVERY MONTH AND WHEN I SCEDUELED A PICK UP OF MY EQUIPMENT THEY DIDNT GET HER WHEN I ASKED THEM TOO AND I HAD TO GO TO WORK AND COME HOME TO FIND A DELEQUENCY NOTICE ON MY APT DOOR!! SAYIN THEY REGISTERED THE EQUIPMENT AS STOLEN SINCE I DID NOT PAY BCZ I WANTED IT PICKED UP!! NOT MY FAULT I HAVE AND ACTUALLY... Read more

Was this review helpful? 1 0

  • Apr 29, 2013
  • Dry Cleaners and Laundry
  • Raleigh, North Carolina
  • 1
  • 117

In the advertise they said 30/month, AZUMA lends very old washer & dryers for 6 to 12 months lease with so many hidden charges, you can not get rid of these machines in middle of you lease, they will charge the contract breaking charges. They will charge you all kind of charges including advertised monthly rent, taxes, equipment insurance, liability, transport charges, property taxes, etc..... Read more

Was this review helpful? 1 6

  • Apr 20, 2013
  • Finances
  • Dallas, Texas
  • Washer And Dryer Combo
  • 1
  • 109

So I sign a six month lease for a washer and dryer. I use the washer for the third time and it stops working. Try getting service from this company in a timely fashion. Just let me out of the contract and I'll find a company that actually appears to want my business. Good luck talking to the customer service personnel. They will be glad to talk and talk but forget about them actually... Read more

Was this review helpful? 1 0
 
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