Azuma Leasing Complaints and Reviews

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  • May 09
  • Finances
  • Woodstock, Georgia
  • Appliances
  • 1
  • 1
  • 48
  • REVIEW RATING 4/5

When I returned the equipment and was done with them, they charged me an extra month and I asked them to return it. They told me I would have to wait X months for processing. I didn't receive anything (I put it on my calendar and called again). When I inquired why I hadn't received the money (that they shouldn't have charged in the first place) they told me they could try again but I would have... Read more

Was this review helpful? 1 0

Drop off between 8 and 2? It's 2:15 now and I'm still waiting. I needed to leave for work 15 minutes ago. Now we're going to be late for work because this company is unreliable. Add comment

  • Aug 08, 2014
  • Finances
  • Greensboro, North Carolina
  • Delivery
  • 443
  • REVIEW RATING 5/5

I am EXTREMELY dissatisfied with the customer service I have received from Azuma. I scheduled my delivery THREE weeks in advance prior to moving and put in a request with my leasing office stating they could release my keys! I scheduled the appointment they said they would be out...when they didn't show, I called and waited on hold for literally 25 minutes. When someone came to the phone they... Read more

Was this review helpful? 4 0

  • Jul 21, 2014
  • Appliances and Electronics
  • Delivery Service
  • 389
  • REVIEW RATING 4/5

We scheduled our delivery for a Sunday between 10 AM and 4PM. The delivery driver called at 9:30 AM and said he would arrive at 10 AM. I told him I was ready, and I went and waited by the door. He never arrived. I waited until 4PM and never heard a word. I called the main office the next day and they were not apologetic. They claimed that the delivery driver had knocked and we had not answered.... Read more

Was this review helpful? 2 0

  • Jul 14, 2014
  • Appliances and Electronics
  • Dallas, Texas
  • Extra Charges
  • 357
  • REVIEW RATING 4/5

After experiencing over-billing, random charges and terrible customer service for a year, I was so glad to be getting rid of this company. I scheduled the pickup for a Sunday (can't miss work) between 10am and 4pm. As of 5:30, no one had showed up. I called customer service the next day (because of course you can't just call the driver directly or expect them to call you). I was told, rather... Read more

Was this review helpful? 2 1

  • Jun 27, 2014
  • Finances
  • Dallas, Texas
  • Stolen Items
  • 2
  • 2
  • 479
  • REVIEW RATING 5/5

My husband and I moved from our apartment to our new home. We requested the apartment washer/dryer set be picked up from the apartment and they delivered a loud set to the home. I guess when we moved they updated our account with the new home address and when we scheduled the apartment pick up the driver was at the wrong location. I was not home (no one was there) and the driver went into my new... Read more

Was this review helpful? 3 0

  • May 29, 2014
  • Household Services
  • Flower Mound, Texas
  • Customer Service Abuse
  • 1
  • 1
  • 460
  • REVIEW RATING 5/5

I recently leased a washer and dryer from Azuma for a year. After which I terminated my lease. They overcharged me on one billing cycle ($25) so instead of refunding the $25, they instead "waived" the pick up fee of $39.00. Sounded like a good deal. Then I decided a few weeks later to again use azuma at my new residence. I signed another 3 month lease (it was a temp. residence) and they charged... Read more

Was this review helpful? 4 1

  • Feb 28, 2014
  • Household Services
  • Charlotte, North Carolina
  • Leasing Services
  • 1
  • 1
  • 176
  • REVIEW RATING 5/5

I am currently leasing from Azuma. Their customer service is horrible. Hold times can take a good chunk of your day, reaching an hour and some change for me. The "associates" keep you on speaker while talking super quietly with children and dogs having the time of their lives in the background. If you need to set up an automatic payment, they completely disregard it and still autodraft the money... Read more

Was this review helpful? 6 1

  • Oct 17, 2013
  • Shipping
  • Appliances
  • 3
  • 3
  • 263
  • REVIEW RATING 5/5

I was scheduled to take delivery of a washer and dryer tomorrow. I had not signed the online contract and a rep called me earlier today and asked me about signing the contact. I looked over the contract and realized the money fee was higher than I was quoted and higher than quote that was submitted via email. I called and spoke with a customer service rep who tried to make me believe that this... Read more

Was this review helpful? 5 0

  • Oct 01, 2013
  • Finances
  • Employee Abuse
  • 3
  • 3
  • 253
  • REVIEW RATING 4/5

My boyfriend worked for azuma in austin tx.Was only getting paid $5 a hr and $2 if the customer was.Which he was doing 12 to 14 stops a day .Its not joke of having to carry a washer are a dryer to the third floor.Then they had the nerves to come at him with u hit a car two days later after it happen.I hve never heard of some one making a complaint 2 days later.When a company truck has hit there... Read more

Was this review helpful? 3 1

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